This website rheolution-north-america.myshopify.com (the “Site” or “we”) is operated by Rheolution Inc. (“Rheolution”). This Privacy Policy describes how Rheolution collects, uses, and discloses the personal information and data we receive from Users using Rheolution’s website, products and services (the “Services”). This Privacy Policy applies to any and all persons using the Services.  

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail, by mail or by phone using the details provided below:

Rheolution Inc.
7182 Saint-Urbain St.

Montreal, QC H2S 3H6

Canada

 

​Toll-Free:  +1 (800) 507-2811

E-mail: sales@rheolution.com
Website: www.rheolution.com

 

Collecting Personal Information

 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or otherwise communicate with us. In this Privacy Policy, we refer to any information about an identifiable individual (including but not limited to the information below) as “Personal Information”. This information may include:

• Device information
• Purpose of collection:to offer the Services accurately for you, and to perform analytics on website usage to optimize our website. To perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing and research; and to monitor and analyze usage and activity trends; 
  • Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose:We may automatically import some of the Personal Information you provide to such third party into your account for the use of our Services .
  • Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the website.
• Order information
  • Purpose of collection:to fulfill our contract with you, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection:The information will be collected from you when you place an order on our Site or when you create an account, we shall collect Personal Information as listed below that you voluntarily upload or provide us through your use of the Services;
  • Disclosure for a business purpose:We may automatically import some of the information you provide to such third party into your account for the use of our Services for example with our processor.
  • Personal Information collected:name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number.
• Customer support information
  • Purpose of collection: To provide, maintain, perform and improve the Services and customer support; 
  • Source of collection: we shall collect Personal Information that you voluntarily upload or provide us through your use of the Services or if you contact us;
  • Personal Information collected:name, email, address, phone number and banking information that you will have provided.
  • Disclosure for a business purpose:We may automatically import some of the Personal Information you provide to such third party into your account for the use of our Services per example with with our processor.
  • Minors : The Site is not intended for individuals under the age of 18. We do not intentionally collect, maintain or use Personal Information from children under the age of 18.

                                     

Sharing Personal Information

We share your Personal Information with service providers to help us provide our Services and fulfill our contracts with you, as described above. For example:

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• Affiliated Service Providers: We have agreements with various affiliated service providers to facilitate the rendering of our Services, with whom we may share the information we have collected. All administrative service providers that we use are required to have the same level of privacy protection as we have, and therefore we expect that your information will be handled with the same level of care that we employ. 

 

• Statistical Analysis: We may share non-personal information (information that cannot identify you or any individual) and aggregated anonymized information with third parties, including but not limited to, for statistical, machine learning, advertising or marketing purposes. No Personal Information will be shared in this manner. 

 

• Transactions: In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where Personal Information may be disclosed or transferred as one of our business assets. However, under no circumstances will such transactions result in your information being used for other purposes than those for which you gave us your consent. 

Using Personal Information

We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping, and fulfillment of your order, and keeping you up to date on new products, services, and offers.

When possible, Rheolution will use Personal Information in an aggregated and/or anonymized format.

Unless required or authorized by law, Rheolution will not use Personal Information for any other or new purpose without obtaining prior consent.

Lawful basis

For the purposes of these Privacy Policy, Rheolution and the user elect domicile in the judicial district of Montreal for the hearing of any claims arising from the interpretation, application, execution, coming into force, validity and effects of the Privacy Policy, and agree that this Privacy Policy and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

 

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

INTERNATIONAL TRANSFER 

  

Rheolution complies with: (i) data protection laws applicable to Rheolution; (ii) anti-spam legislation applicable to Rheolution; and (iii) applicable industry standards concerning data protection, confidentiality or information security. Rheolution has global operations and therefore, in some cases, information managed by Rheolution may be transferred, processed and stored to other countries, although at all times Rheolution will ensure that Personal Information is protected by confidentiality and security procedures and protections that are, at a minimum, equivalent to those employed by Rheolution itself.

Rheolution complies with this Policy as well as applicable Canadian private sector data protection laws such as the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and substantially similar provincial laws pertaining to the collection, use and disclosure of Personal Information. PIPEDA provides for an adequate protection of Personal Information according to the European Commission Decision of 20 December 2001 pursuant to Directive 95/46/EC of the European Parliament and the Council.

Rheolution (or third parties acting on Rheolution’s behalf) may transfer Personal Information that Rheolution collects to countries outside of the European Economic Area. Where such transfer occurs, Rheolution will take steps to ensure that Personal Information is protected. Rheolution will make such transfers only if at least one of the following conditions are present:

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Change of Privacy Policy

Rheolution will review and update its policies and procedures as required to keep current with rules and regulations, new technologies, standards and customer concerns. This Policy may therefore change from time to time. If Rheolution makes changes that materially alter Users privacy rights, Rheolution may provide additional notice, such as via email or through the Services or the website. If Users disagree with the terms of this Policy, their only remedy is to discontinue use of the websites and the Services.